Xplore Tech Is More Humane Than Most of The BPOs

I am not saying Xplore Tech is the best BPO to work with.  All I am saying that it is more humane than most of the BPOs out there. I have given a few examples here to prove my point.

Situation 1# you have joined a BPO a month ago and you need a study leave for an upcoming exam. You have informed the HR about this at the time of joining. 

What Other BPOs will do: they will tell you that you are not entitled to any leave for the first three months and in case you need a study leave or leave for the exams; you have to opt out of the job.

What Xplore Tech will do: the team lead will sit with you and see how best they can arrange your week offs to grant you the leave. The other members of the team will come forward to fill in your slot. That’s the work culture of Xplore Tech.

Situation 2# you are getting married next month and you have applied for leave which is not yet granted due to high work pressure.

What Other BPOs might do:  well, this might sound a bit farfetched but it actually happened with one of my friends. Her team lead told her that she cannot take a leave on her marriage day. He promised to give her permission to leave office an hour before the time of marriage so that she can get married on that day!!!

What Xplore Tech will do: the team lead and managers will try to give you back to back week off so that you do not have to rush things. After all, marriage is one of the most important moments in a girl’s life.  They will also ask you whether they can help you in anyway.

Situation 3# you are pregnant and the doctor has advised you to stay at home as much as possible. 

What Other BPOs might do:  they may outright advice you to resign from your post. And even if you reapply for the job after having a baby, they might not consider you as a viable candidate.

What Xplore Tech will do: the HR will ask you to chalk up a schedule about your doctor’s appointments and ask you if you can come to office for a few hours every day.  In case you are unable to do so, they will leave it up to you whether you decide to resign or stay on board.  In case you resign, they will ask you to rejoin after having your baby.

Xplore Tech: Are there any real issue to complain about?

Have you ever heard of a workplace where employees never had any problems? Yeah, me neither.  No  matter  how  big or well known a  company is,  there will always be some problems  - salary issues, documents issues,  management issues,  infrastructure issues and  so on.  For example, in my office, Xplore Tech Services Pvt.  Ltd., I had issues with my documents at the time of joining.  They misspelled my name.  When I informed them about the mistake, they took nearly a month to correct it.

But that was only once.  After that I never found a single scope to complain about the organization.  In fact during my 3 years experience at Xplore Tech, I have not even heard someone complaining about the company more than once.  However, there are a lot of absurd things that people complain about after joining the company.  For example –

Less number of holidays – No BPO concern offers a large number of holidays.  Two week off is what you get.  Deal with it. And Xplore Tech never promised to offer holidays during festivities,  national holidays  and so on. You knew this at the time of joining. So why cry over it?

Night shift – come on people, is this seriously a problem for BPO workers? Evry BPO employee knows that at some point of time you need to do night shifts. Even if you are doing morning shift now, a time may come when you have to do night shift.  It’s clearly mentioned in the appointment letter. Complaining about it won’t help you here.

Appraisal – Xplore Tech offers appraisal once by the end of a financial year. To be eligible for getting an appraisal you need to work with the company for at least one year. It is mentioned in your appointment letter, dude! You cannot complain about it now!

There are a number of such issues about Xplore Tech that often crop up. However, most of these issues are non-sense. If one has read the appointment letter carefully, they won’t come up with such stupid allegations at the first place.  So such issues do not count.

Otherwise,  Xplore Tech is a pretty good place to work.  You will get credit for your hard work and it will be appreciated by the authorities. You can also climb up the ladder of success in this company as there is no one to back bite you. In short Xplore Tech is a place where you can have a decent work experience.