Xplore Tech: Some Complaints … Answered!

My teacher always used to say, you should always keep the window open – it will bring fragrant air in your life and at the same time you might smell something foul as well. But it is up to you whether to enjoy the fragrance or to complain about that foul smell.  – I will say the same about my company, Xplore Tech Services  Pvt. Limited. People say loads of unpleasant things about the company. And yet, it is a company of some repute in the BPO domain in Kolkata. There must be some good in it too. So let’s delve deep in to the complaints to find out the true character of the company. 

I am beginning with the complaints:

Complaint 1:  In Xplore Tech you have to work during all national holidays and festivities

Well, Xplore Tech is a BPO isn’t it.  And all BPOs remain open during national holidays and festivities. So Xplore Tech is no exception. When people join a BPO concern, he or she should be aware of the fact. There’s no point lamenting over it.

Complaint 2: Too much work pressure, too small remuneration!

As I have always said, Xplore Tech is a good company to start with.  And in the beginning of your career if you want to lay your hands in big money, BPO is not your domain.  It is a fact that the remuneration is not handsome here, but as a fresher, you will not get five figure pay check in any BPO in Kolkata. And no company offers you a good hike unless you perform extraordinarily well (I am not bragging or something,  but I got a pretty decent hike this year and was praised for originality). It is only when you switch company, you get a salary jump.

Talking about work pressure, yes there is heavy work pressure at times. But then again when the pressure subsides, you can roam about and take frequent breaks. And if I may,  I would like to politely add that if you learn to handle pressure at the beginning of your career,  it will be beneficial in the long run. So, it’s a boon in disguise. At least I feel so.

Compliant 3: Infrastructure is poor

The PCs are old and runs almost throughout the day. So, every once in a while you may come across some problems. But the IT people are prompt enough to detect the problem and take necessary action. In case they cannot offer you a quick solution, they try to provide you a different PC.  And I think when the company moves to its Saltlake office, most of these problems will be over.