Xplore Tech Is More Humane Than Most of The BPOs

I am not saying Xplore Tech is the best BPO to work with.  All I am saying that it is more humane than most of the BPOs out there. I have given a few examples here to prove my point.

Situation 1# you have joined a BPO a month ago and you need a study leave for an upcoming exam. You have informed the HR about this at the time of joining. 

What Other BPOs will do: they will tell you that you are not entitled to any leave for the first three months and in case you need a study leave or leave for the exams; you have to opt out of the job.

What Xplore Tech will do: the team lead will sit with you and see how best they can arrange your week offs to grant you the leave. The other members of the team will come forward to fill in your slot. That’s the work culture of Xplore Tech.

Situation 2# you are getting married next month and you have applied for leave which is not yet granted due to high work pressure.

What Other BPOs might do:  well, this might sound a bit farfetched but it actually happened with one of my friends. Her team lead told her that she cannot take a leave on her marriage day. He promised to give her permission to leave office an hour before the time of marriage so that she can get married on that day!!!

What Xplore Tech will do: the team lead and managers will try to give you back to back week off so that you do not have to rush things. After all, marriage is one of the most important moments in a girl’s life.  They will also ask you whether they can help you in anyway.

Situation 3# you are pregnant and the doctor has advised you to stay at home as much as possible. 

What Other BPOs might do:  they may outright advice you to resign from your post. And even if you reapply for the job after having a baby, they might not consider you as a viable candidate.

What Xplore Tech will do: the HR will ask you to chalk up a schedule about your doctor’s appointments and ask you if you can come to office for a few hours every day.  In case you are unable to do so, they will leave it up to you whether you decide to resign or stay on board.  In case you resign, they will ask you to rejoin after having your baby.

Xplore Tech: Are there any real issue to complain about?

Have you ever heard of a workplace where employees never had any problems? Yeah, me neither.  No  matter  how  big or well known a  company is,  there will always be some problems  - salary issues, documents issues,  management issues,  infrastructure issues and  so on.  For example, in my office, Xplore Tech Services Pvt.  Ltd., I had issues with my documents at the time of joining.  They misspelled my name.  When I informed them about the mistake, they took nearly a month to correct it.

But that was only once.  After that I never found a single scope to complain about the organization.  In fact during my 3 years experience at Xplore Tech, I have not even heard someone complaining about the company more than once.  However, there are a lot of absurd things that people complain about after joining the company.  For example –

Less number of holidays – No BPO concern offers a large number of holidays.  Two week off is what you get.  Deal with it. And Xplore Tech never promised to offer holidays during festivities,  national holidays  and so on. You knew this at the time of joining. So why cry over it?

Night shift – come on people, is this seriously a problem for BPO workers? Evry BPO employee knows that at some point of time you need to do night shifts. Even if you are doing morning shift now, a time may come when you have to do night shift.  It’s clearly mentioned in the appointment letter. Complaining about it won’t help you here.

Appraisal – Xplore Tech offers appraisal once by the end of a financial year. To be eligible for getting an appraisal you need to work with the company for at least one year. It is mentioned in your appointment letter, dude! You cannot complain about it now!

There are a number of such issues about Xplore Tech that often crop up. However, most of these issues are non-sense. If one has read the appointment letter carefully, they won’t come up with such stupid allegations at the first place.  So such issues do not count.

Otherwise,  Xplore Tech is a pretty good place to work.  You will get credit for your hard work and it will be appreciated by the authorities. You can also climb up the ladder of success in this company as there is no one to back bite you. In short Xplore Tech is a place where you can have a decent work experience.

Xplore Tech – A Surprise Or Really Not?

As a bumbling new graduate, my process of finding a job was really cut out. I followed the classifieds in different dailies and gave regular interviews. Occasionally I gave exams for government jobs and banks and was thinking of enrolling myself in to some RICE, MICE or whatever job exam preparation institute. But little did I know that my leisure time radio would provide me the carrier of my life (A point to all those people who have worried that I spend too much time on the phone)!

It was just another Saturday evening and I was jiving to the party tunes on my favorite youth station Power FM. Then suddenly, a name sparked up in the “Gig Guides” section – Xplore Tech Services. Now, not very often would you find that a youth friendly station would encourage the everyday job advertisements to disrupt their shows (At least I never ever witnessed it for Power). I decided to make the call. But it was Saturday night and it was not till Monday morning that I got the chance to. In fact, tired of a wholesome weekend, I had all but forgotten about the advertisement when I woke up on Monday morning.

But, like destiny or whatever, I saw the advertisement of Xplore Tech once again on the morning paper. Like in the radio, the ad was brief and simple. I dialed the number. The gentleman on the other side of the phone (whom I came to know later was the security staff) informed me of the interview and told me to come down to the Park circus branch within my convenient time. I picked all the necessary credentials and arrived at the address given to me.

I would have said that the interview went well if you can consider a light chat with the HR recruiters to be an interview at all. And that’s it! I was called the next day for my documentation and before I knew it I had a job in my hand with a satisfactory pay package which is better than the most I have been offered.

Thanks to Xplore Tech Services Pvt Ltd, I am now working as a full time caller with regular appraisals every six months and looking towards a better future.

Xplore Tech: Some Complaints … Answered!

My teacher always used to say, you should always keep the window open – it will bring fragrant air in your life and at the same time you might smell something foul as well. But it is up to you whether to enjoy the fragrance or to complain about that foul smell.  – I will say the same about my company, Xplore Tech Services  Pvt. Limited. People say loads of unpleasant things about the company. And yet, it is a company of some repute in the BPO domain in Kolkata. There must be some good in it too. So let’s delve deep in to the complaints to find out the true character of the company. 

I am beginning with the complaints:

Complaint 1:  In Xplore Tech you have to work during all national holidays and festivities

Well, Xplore Tech is a BPO isn’t it.  And all BPOs remain open during national holidays and festivities. So Xplore Tech is no exception. When people join a BPO concern, he or she should be aware of the fact. There’s no point lamenting over it.

Complaint 2: Too much work pressure, too small remuneration!

As I have always said, Xplore Tech is a good company to start with.  And in the beginning of your career if you want to lay your hands in big money, BPO is not your domain.  It is a fact that the remuneration is not handsome here, but as a fresher, you will not get five figure pay check in any BPO in Kolkata. And no company offers you a good hike unless you perform extraordinarily well (I am not bragging or something,  but I got a pretty decent hike this year and was praised for originality). It is only when you switch company, you get a salary jump.

Talking about work pressure, yes there is heavy work pressure at times. But then again when the pressure subsides, you can roam about and take frequent breaks. And if I may,  I would like to politely add that if you learn to handle pressure at the beginning of your career,  it will be beneficial in the long run. So, it’s a boon in disguise. At least I feel so.

Compliant 3: Infrastructure is poor

The PCs are old and runs almost throughout the day. So, every once in a while you may come across some problems. But the IT people are prompt enough to detect the problem and take necessary action. In case they cannot offer you a quick solution, they try to provide you a different PC.  And I think when the company moves to its Saltlake office, most of these problems will be over.

Working at Xplore Tech Changed The Way I See Job Satisfaction!

What does job satisfaction mean to you? well, to a large  section of people it’s all about showing 100sincerity to their  job,  giving  their  best  in  a  given  day .  I mean that’s what every employee gets paid for. And that was my way of seeing job satisfaction until I joined Xplore Tech.

When I joined the company I had just 6 months experience in the related field and I used to get confused a lot while performing simple tasks. But the amiable people, mentors, team lead and team members never looked down upon me and even gave me the confidence to perform each job successfully.  My TL never yelled on me when I messed up the closing greetings or the sales pitch on call.  Of course I got negative marking for that but my TL trained me patiently.  I too did my best to learn things faster.  And at one point of time, I achieved 100% call quality every day for a long period of time.  It made me feel much more confident.

My friends often tell me about their workplace where they never get encouragement but if one thing goes out of place, everyone gets a good thrashing.  But in Xplore Tech I never faced such problem.  They think each employee as their prime asset and try to bring out the best in them.  For that they train them, give them confidence until they are fully ready. Now that’s what a workplace should be like.

Working at Xplore Tech Services I am very satisfied. I feel part of a team that is working relentlessly to reach for more every single day. And to know that I am contributing to their success and sharing their glory gives me a lot of job satisfaction and confidence to take on any work related challenges. 

Xplore Tech Has outstanding HR policies

What is the thing that manages a company irrespective of its size and shape? There might be a millions of employees in a company including the guards, sweepers and peon or their might be a small number of say a hundred people in a company. But in order to manage them, their payroll and other employment benefit issues a company needs a strong HR management system. Well, it would not at all be bragging to say that Xplore Tech Service Pvt. Ltd. has this excellent and well administered HR management system.

So, what makes Xplore Tech’s HR policy a superior one?

The moment a new employee joins the Xplore Tech family all the formalities regarding his/ her joining are performed with clarity at the earliest by our active and proficient HR team. So what about the old employees? Well, Xplore Tech treats its old employees as assets to the company. Hence, we have come up with some extraordinary HR policies that are really beneficial and useful to all the employees.

The HR services include:

Like the other well established and well maintained HR management system, the HR services at Xplore Tech Service pvt. Ltd. also performs all the HR related tasks with competence. Our HR services include-
•    Doing the joining formalities
•    Payroll process and management
•    Regulating trainings for the new joined
•    Attendance and leave record maintenance
•    Handling salary issues
•    Carry out performance management programs
•    Processing the incentives
•    Handling the full and final settlement for resigned employees
•    Complete documentation procedure for new joiners and resigned employees
•    Taking exit interview
•    Handling other employee issues

The HR team at Xplore Tech is aware and well understands their responsibilities and the value they hold towards serving their company well. So, they regulate and generate various useful methods to keep the employees working dutifully, happily and satisfactorily at our organization.

Working sounds worthwhile with Xplore Tech

The headline of Xplore Tech Services’ website yells “think smart… eXplore new avenues”. This might not be sufficient enough to describe the quality of services that Xplore Tech provides. But here, I can try to illustrate the vastness of this organization in terms of the services, great management system, HR policy, employee benefits and many other attributes that make Xplore Tech what it is today.

We believe in innovation, implementation and delivery that follow success. Outsourcing, app development, digital media marketing and tech support are some of the master services that we very adeptly provide to our valuable clients. As the coins have its two sides, the success story of Xplore Tech Services also has two sides. We believe in producing best quality services to our customers as client satisfaction matters a lot to us. And on the other hand we undermine the value of our employees for the way they serve us to earn this client satisfaction. So these two are the crucial traits that are keeping us in business.

Many company boast of delivering quality customer satisfactory services. But there are very few for whom the employee satisfaction matters equally. We never ignore this part of the business. The major portion of our HR policy is being established keeping our employees in mind. Our employee benefit package includes a lot of insurance plans such as health, life, dental insurance for our employees. This is not all; we also have retirement plan information, tuition assistance program, casual and medical leave act, higher education saving plan and other strategic plans for our valuable employees.

At Xplore Tech Services Pvt. Ltd. we pride ourselves on having a great and well run HR management system. Not only maintaining the track records and other professional formalities of the employees we also pay attention in keeping them invigorated and rejuvenated by conducting many entertainment programs. As it is an undeniable fact that the more you will keep your employees happy with their job the more they will be able to produce quality work thereby earning loads of profitable revenues for your business.